Electrical Homeowner Services

Explore Hy-Lang Electric's specialized electrical homeowner services, tailored to ensure your home's safety and efficiency. Whether you need warranty details, troubleshooting assistance, or essential safety tips, our experienced team is dedicated to providing comprehensive solutions for all your electrical needs. Discover peace of mind with Hy-Lang Electric today.

Warranty

Hy-Lang Electric guarantees their work to the developer for a period of one year. This guarantee starts at the time of the final electrical inspection, NOT at the time that the house is sold, however your home may have a longer guarantee through the developer. Except for emergencies, guarantee work shall be performed within 2 weeks of notification and shall be done during Hy-Lang Electric working hours between 7:00 AM and 3:00 PM Monday through Friday.

The Electrical contractor does not cover the following: thermostats, appliances, bulbs, batteries, televisions, or phones. If you have problems with one of these items follow your builder’s protocol.

Your house will be VOID of ALL electrical warranties if there is any electrical work done to your home by ANY ONE other than Hy-Lang Electric employees for the first year. This includes, but is not limited to, electrical that is installed for irrigation controllers, landscape lighting, swimming pools, spas, and air conditioners. If we are called out to perform guarantee work and it is determined that additional electrical work was performed by others, then you will be charged $95.00 per hour, one hour minimum, including travel time plus a $85.00 truck and equipment fee.

Emergency repairs are those that would be classified as LIFE-THREATENING and should be reported to Hy-Lang Electric immediately.

Troubleshooting

Electrical Homeowner Services : CIRCUIT BREAKERS

A breaker protects each circuit in your home. This breaker will trip (shut off) any time that there is an overload on one of your circuits. All breakers are located in the electrical panel; usually the panel is located next to the electrical meter just outside next to your garage. After opening the door of the electrical panel, you will see several breakers (looks something like a switch). See picture #1

Please note that the weatherproof GFCI receptacles are intended to be a convenience outlet only. It is NOT intended for landscape lighting, fountains, barbecue equipment, pool equipment, power tools, etc. Such use may cause repeated tripping of the circuit.

These breakers should normally be in the ON position for normal use. If for some reason a breaker has tripped you should do the following:

1. Unplug everything that is plugged into the circuit that is not working.

2. Go to the electrical panel and find the breaker that is in the trip position.

Homeowner Electrical Services : Circuit Breaker

3. Move the breaker in the trip position to the OFF position; doing this will take a little effort, it must be pushed hard. When done correctly, the breaker will stay in the OFF position even after your hand is removed.need to reset the breaker once more. Please do not use this appliance until it has been repaired.

4. Now you may turn the breaker ON. This should restore power to the circuit.

5. Go back inside your home and plug your appliances in. You should test each one. The first one that does not work is the one that caused the overload in the circuit. After unplugging the appliance you may need to reset the breaker once more. Please do not use this appliance until it has been repaired.

If a circuit is not working, then an adequate extension cord could be used to give power to a refrigerator or any other appliance that is on a dead circuit.

Electrical Homeowner Services : GROUND FAULT CIRCUIT INTERRUPTERS / DUAL-FUNCTION BREAKERS

Ground-fault protection in your home is now provided through dual-function circuit breakers located in the electrical panel. These breakers provide GFCI protection for receptacles in the following locations:

    1. Bathrooms
    2. Garages
    3. Outside receptacles
    4. Receptacles located in a basement or crawl space
    5. Receptacles near any sink, such as the kitchen or utility room
    6. Any damp and or wet location

Hy-Lang Electric now uses dual-function circuit breakers that provide GFCI protection at the electrical panel. Because the protection is built into the breaker, the receptacles may not have TEST and RESET buttons on the face of the outlet.

If any of the receptacles listed above are not working, unplug any connected devices and go to the electrical panel. Locate the affected dual-function breaker. Move the breaker fully to the OFF position, then back to the ON position. The reset is performed at the breaker, not at the receptacle.

If the breaker trips again after being reset, leave it OFF and unplug items connected to that circuit. Do not continue resetting a breaker that repeatedly trips. Contact your builder or Hy-Lang Electric according to the applicable warranty/service procedure.

Please note that weatherproof exterior receptacles are intended to be convenience outlets only. They are NOT intended for landscape lighting, fountains, barbecue equipment, pool equipment, power tools, etc. Such use may cause repeated tripping of the circuit.

Electrical Homeowner Services : HUMIDISTAT SENSOR TROUBLESHOOTING

A humidistat sensor is designed to automatically control a ventilation fan based on the humidity level in the room. The fan may turn on automatically when humidity rises and may continue running after the room appears dry while the sensor detects elevated humidity.

    1. Confirm the circuit breaker is ON and, if applicable, reset any GFCI receptacle that may supply the fan or control.
    2. If the control has a manual ON/OFF or override function, use it to confirm that the fan operates. If the fan does not run manually, the issue may not be the humidity sensor.
    3. Check the humidity setting on the control, if adjustable. A lower humidity setting will cause the fan to turn on more easily; a higher setting requires more humidity before activation.
    4. Allow several minutes for the sensor to respond. The fan may also continue to run for a period of time after a shower or other source of humidity has ended.
    5. Make sure the sensor openings are clean and unobstructed. Do not cover, paint over, or block the sensor. Dust can be removed gently from the exterior with a dry, soft cloth or vacuum brush attachment.
    6. During periods of naturally high indoor or outdoor humidity, the fan may run longer or activate more frequently. This can be a normal operation.
    7. If the fan operates manually but does not respond to changes in humidity after these checks, contact your builder or Hy-Lang Electric according to the applicable warranty/service procedure.

Electrical Homeowner Services: SWITCHED RECEPTACLES

In some of the rooms you will find a receptacle that looks like it is upside down compared to the other receptacles. This receptacle is known as a “½ hot”. This is because the outlet that looks upside down is controlled by a switch on the wall, while the other outlet is a regular plug and has power to it at all times. This outlet has been provided so that a lamp can be plugged into the receptacle and controlled by a light switch.

Electrical Homeowner Services: SMOKE DETECTORS

Your smoke detectors are designed to detect smoke from a fire and sound an alarm. They are wired directly, but have a battery backup in case of a power outage. They are extremely sensitive and may give a false alarm from smoke associated with cooking, insects, or dust particles. The manufacturer recommends vacuuming the device periodically to help eliminate false alarms. Change in temperature and humidity can also cause false alarms. Hy-Lang Electric cannot respond in these circumstances:

1. Battery
2. False Alarm

The detectors will make a chirping sound when the batteries are low or dead. We recommend that you change the batteries twice a year and that you change all the smoke detectors in your home at the same time. Follow the instructions carefully, as an incorrectly installed battery will continue to chirp.

SERVICE CALL POLICY

To help us complete your service call safely and efficiently, please review the following requirements before your scheduled appointment:

Service calls are scheduled within a two-hour arrival window.

An adult (18 years or older) must be present at the home for service to be completed.

Homeowners are responsible for providing clear and safe access to the electrical equipment or area requiring service. Hy-Lang Electric will not move furniture, appliances, personal property, or other equipment.

Our technician will wait a maximum of 15 minutes if access to the home is not available. After 15 minutes, the service call will be cancelled and the homeowner will need to call to reschedule.

Hy-Lang Electric is not responsible for drywall repairs, paint touch-ups, patching, or other finish repairs that may be required to access or complete electrical work.

SERVICE REQUEST

When calling for service, please have:

Your builder’s name
Project name
Address and lot #
Close of Escrow

This is very important.

Ready to optimize your home's electrical systems? Explore Hy-Lang Electric's expert electrical homeowner services today for trusted solutions that prioritize safety and efficiency. Get in touch now to schedule your consultation and ensure your home is in reliable hands.

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